Smart.pr is looking for a Customer Success Manager
Image edited from Roy Lichtenstein’s “Woman in Bath” (1963)
Smart.pr is looking for a Customer Success Manager. Someone able to combine some of that mighty fine TLC for our users with all the technical and commercial aspects of running and scaling a SaaS business. Please get in touch if you think you got what it takes to join our ranks!
A gifted bilingual (ENG/NL) academic graduate. You have a passion for web technology, customer happiness and SaaS account management. You are eager to learn, quick on your feet and you are a multifaceted team player. This means that you are comfortable from helping customers out directly, right down to setting up a feedback-based FAQ or grinding churn metrics until they make actionable sense. You understand the basics of general SaaS growth strategy and you possibly have a year or two of SaaS experience under your belt.
You’re able to combine your knack for personal interactions with our user base, with broader data analyses stemming from these very interactions. You are comfortable to challenge (y)our ways of thinking, change support systems and convince others to follow your lead, all to create customer happiness as seen never before.
Startup Studio Nescio. Together with our talented team, we plant and grow our own tech companies. Our most grownup company is Smart.pr, founded eight years ago. The company is in full bloom and serves a growing user base of international corporate clients, brands and agencies.
This is exactly why we are looking for brilliance to take Smart.pr’s Customer Success team to the next level. Sure, we ship a great product. But that won’t do. Most of all, our top-notch support team makes the daily difference between good and absolutely awesome service for all our clients. And as our business is growing fast, we need you to help us scale our support systems and with that our B2B client portfolio in the best way possible.
No worries, you’ll do this together with your colleagues in strategy, development, sales and account. And doing so, you’ll work with PR professionals from international organisations ranging from KLM to Red Bull every day. Because of your efforts, these people are able to manage their public relations, send their press releases and monitor their work better and better. And hopefully love you for making that possible!
Tasks and job areas…
That you’ll work on include but are not limited to:
- Providing excellent customer support and product training to our users;
- Bringing scale to these very processes together with your colleagues in sales and account;
- Creating year-to-year revenue growth (zero-churn) from our expanding user base;
- Setting up a dynamic FAQ and other product-focused marketing materials;
- Providing structured and repeatable product feedback to our development teams;
- Integrating and optimizing scalable support, development and sales processes with the team;
- Have tons of fun with all your Nescio colleagues in the meantime (optional);
Sounds like a great challenge? We’d love to hear from you. Please send a few words about your drive to work together to firstname.lastname@example.org and we’ll be in touch. Please include a recent CV. Thank you!